Please contact us at customerservices@tresurechest.shop if you wish to return an order stating the reason for return and we will advise you on our procedure.

A full refund will be made on return of goods.

  • The customers right to return goods is protected under the EU Distance Selling Directive.
  • All breakages/damages etc. must be reported in email with supporting images within 5 working days of receipt of the order.
  • Where the customer is entitled to a refund, we will credit the customer’s account within 3 days.
  • The customer is responsible for the cost and risk of loss or damage when returning the goods, we therefore recommend postal insurance is taken to cover the value of goods in transit.
  • This cancellation policy does not affect the customer’s rights when we are at fault - for example, if goods are faulty or mis-described.
  • Any goods returned should be in saleable condition in unmarked boxes.
  • Under no circumstance does Treasure Chest offer a sale or return, or exchange policy.